Privacy Notice 

This privacy notice explains how we process any personal or sensitive information we collect about you when you are referred or access our occupational health services.

Changes to our privacy notice
We keep our privacy notice under regular review.

Who are we?
Medigold Health Consultancy Limited (including its group companies or subsidiaries) (“Medigold Health”) has its registered office at Medigold House, Queensbridge, Northampton NN4 7BF.

At the time this notice was produced Medigold Health’s group companies included:

- Ablemed Health Ltd 
- IMASS Group Ltd
- Hampton Knight 
- Absentia 

Who is the data controller?
Medigold Health is the data controller for data processed through use of the Absence Reporting Line.

Our Data Protection Officer
Our Data Protection Officer is Mrs G Foster, you can contact her using the following email address:

Personal Data - What is it? 
Personal data means information from which a living individual can be identified. Identification can take place using the information alone or in conjunction with any other information in the data controller’s possession or likely to come into the data controller’s possession. The processing of personal data is governed by the General Data Protection Regulation (EU) 2016/679 (the “GDPR”)

Sensitive Data - What is it? 
Personal data of an individual, the data subject, relating to any of the following:

- Racial or ethnic origin; 
- Political opinions; 
- Religious or philosophical beliefs; 
- Trade union membership; 
- Data concerning health; 
- Data concerning sex life or sexual orientation;
- Genetic data; 
- Biometric data where processed to uniquely identify the data subject 

Processing your data

How and why we use your personal data?Medigold Health carries out a range of occupational health services.  One of the services that we provide is the Absence Reporting Line. We collect personal and health information to provide information to your employer regarding your absence, where this is necessary for the protection of health and safety and to provide advice to your employer or employer representative on fitness to return to work.

What personal data do we collect about you?
We collect information about you, your absence and your health when you contact our helpline as part of the Absence Reporting Line process.  When you contact the Absence Reporting Line, the call is recorded for review and quality purposes.

Where do we obtain your personal data?
Some of your personal data may come to us via your employer or employer representative, or alternatively, we may obtain personal data directly from you.

How do we process your personal data?
Medigold Health complies with its obligations under the GDPR by keeping personal data up to date; by storing and destroying it securely; by not collecting or retaining excessive amounts of personal data; by protecting personal data from loss, misuse, unauthorised access and disclosure; and by ensuring that appropriate technical measures are in place to protect personal data.

Sharing your personal data
Your personal data will be treated as strictly confidential. We share your personal data with your employer on receipt of your consent.  We will only share your data third parties if you provide us with your consent, the sharing of your personal data is required by law, there is a substantial public interest for us to do so (such as a danger to the wider public), or the disclosure of your personal data is of overall benefit to you when we believe that you lack the capacity to consent. Where we do not rely on your consent to share your information we will only disclose the minimum amount of information necessary, avoiding releasing personal data where possible.

How long will we keep your personal data?Medigold Health will retain the recorded data for 90 days, and the written personal data, your occupational health file, for the length of contract we have with your employer plus 120 days.

Where do we process your personal data?
We do not process any of your personal data outside of the European Economic Area. 

When you contact the Day One Absence Reporting Line Medigold Health will seek your explicit consent to proceed with the discussion and to process your personal data; this is the legal basis on which we will rely on to process your personal data.

You have the right to withdraw your consent at any time. Please note that should you withdraw your consent, your employer or employer representative or pension scheme may choose to act on the information they have to hand.

Please note that failure to provide appropriate information may lead to our clinicians being unable to provide a medical opinion on fitness or adjustments.

What are your rights? 
Right of access.
The GDPR gives you the right to access copies of the personal data held about you. Your right of access can be exercised in accordance with the GDPR. The first copy of the personal data held about you will be provided free of charge but any subsequent copy will be subject to a reasonable fee based on the administrative costs of providing copies of the personal data to you.

Right to request an electronic copy of your personal data. Where you provide personal data you have the right to be provided with a structured, commonly used and machine-readable copy and have the right, in certain circumstances, to ensure that we transmit that personal data to another data controller without hindrance (the right to data portability).

Right to correct. You have the right to ensure that we correct the records of any personal data held about you which are inaccurate. You also have the right to ensure that we complete any incomplete personal data held about you.

Right to erasure. In certain circumstances, you have the right to ensure that we erase your personal data (the right to be forgotten).

Right to restriction. In certain circumstances, such as where you have contested the accuracy of personal data, you have the right to restrict our processing of your personal data. That means that we will hold your personal data on file but that we cannot process that personal data. We will inform you if for any reason the restriction on processing your personal data is lifted.

Where any rectification or erasure of personal data or restriction of processing has taken place we shall communicate any rectification to you or erasure or restriction of processing to each recipient to whom the personal data has been disclosed, unless this proves impossible or involves disproportionate effort. We shall, if you request, inform you about those recipients.

Exercising your rights.
If you wish to exercise any of your rights, or if at any point you believe the personal data we process is incorrect, you can request to see this personal data. If you would like a copy of the personal data about you that we process, or if you wish to have that personal data transferred to another company or organisation, please contact us at: or by accessing our online portal at

If you wish to raise a complaint on how we have handled your personal data, please contact our Data Protection Officer, Mrs G Foster,

If you are not satisfied with our response or believe we are processing your personal data not in accordance with the law, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at

Further information about how we process your personal data can be accessed via our website

Privacy Notice Revision: GDPR02d-27/05/2019-Rev 6